| Features |
🛡️ Self-Serve
Vault
$99/user/mo
$499 monthly minimum
📧 Email-only support
$299 one-time activation
|
Core Secure
$235/user/mo
$1,250 monthly minimum
⏱ 8-hour response
|
⭐ Most Popular
Security-First Managed
$315/user/mo
$1,750 monthly minimum
⏱ 4-hour response
|
Compliance & Governance
$395/user/mo
$4,500 monthly minimum
⏱ 2-hour response
|
|---|---|---|---|---|
| Support & Response | ||||
| Unlimited remote helpdesk Call or email anytime — no ticket limits, no extra charges | — | ✓ | ✓ | ✓ |
| Business hours support Real humans answering your questions, not bots | Email only | ✓ | ✓ | ✓ |
| Onsite support We come to you when remote can't solve it | — | — | Limited | Priority |
| Vendor liaison We handle the frustrating calls to your ISP, printer company, and software vendors | — | ✓ | ✓ | ✓ |
| 100% local team No offshore call centres — your support team is right here in Hamilton | ✓ | ✓ | ✓ | ✓ |
| Restore support When you need files back, we retrieve them fast | 30 min/mo included Extra: $100/hr |
✓ | ✓ | ✓ |
| Security & Threat Protection | ||||
| Microsoft 365 security hardening MFA enforced, legacy loopholes closed, admin accounts locked down | ✓ One-time setup | ✓ | ✓ | ✓ |
| Endpoint protection (EDR) AI-powered threat detection that stops ransomware before it spreads | — | ✓ | SentinelOne | SentinelOne |
| Email security & phishing protection Blocks fake invoices, CEO fraud, and malicious links before they hit your inbox | ✓ | ✓ | ✓ | ✓ |
| DNS/web filtering Automatically blocks dangerous websites and known malware domains | — | ✓ | ✓ | ✓ |
| 24/7 SOC with human analysts Security experts watching your systems around the clock — real people, not just software | — | — | Blackpoint Cyber | Blackpoint Cyber |
| Security awareness training Monthly phishing simulations that teach your team to spot scams | ✓ | ✓ | ✓ | ✓ |
| Backup & Disaster Recovery | ||||
| Microsoft 365 backup Email, OneDrive, SharePoint, Teams — protected and recoverable | ✓ | ✓ | ✓ | ✓ |
| Workstation backups Your employees' local files protected from hardware failure and ransomware | ✓ | ✓ | ✓ | ✓ |
| Immutable backup storage Time-locked vault — even if hackers get admin access, they can't delete your backups | ✓ | ✓ | ✓ | ✓ |
| Automated recovery validation We automatically test your backups monthly and prove they actually work | ✓ | ✓ | ✓ | ✓ |
| Server/VM backups Your critical business servers protected with rapid recovery options | — | — | ✓ | ✓ |
| Full disaster recovery test Annual hands-on test: we simulate a disaster and prove we can bring you back online | — | — | Add-on: $500/yr | ✓ Included |
| IT Management | ||||
| Patch management Security updates applied automatically — no more "remind me later" vulnerabilities | — | ✓ | Enhanced | Compliance-driven |
| Microsoft 365 management User accounts, licenses, and permissions handled for you | — | ✓ | ✓ | ✓ |
| Employee onboarding/offboarding New hire? We set them up. Employee leaving? We secure their access immediately. | — | ✓ | ✓ | ✓ |
| Strategy & Reporting | ||||
| Monthly protection report Clear proof your business is protected — backup status, threats blocked, security posture | ✓ Vault Report | ✓ | ✓ | ✓ |
| vCIO strategy reviews Executive-level IT guidance — technology roadmap, budget planning, risk assessment | — | — | Quarterly | Quarterly+ |
| Board-ready reporting Professional reports you can hand to executives, investors, or auditors | — | — | Enhanced | ✓ |
| Compliance & Cyber Insurance | ||||
| Cyber insurance support We help you complete insurance questionnaires and meet insurer requirements | — | — | ✓ | Full support |
| Compliance mapping HIPAA, PCI, PIPEDA — we document how your security meets regulatory requirements | — | — | — | ✓ |
| Security assessments & roadmaps Structured evaluation of your security gaps with a prioritized plan to fix them | — | — | — | ✓ |
| Get Started | Get Started | Get Started | Get Started | |
🛡️ New: CyberLeda Vault — Ransomware Recovery Insurance
Perfect for businesses that handle their own IT but need enterprise-grade protection.
Vault gives you continuous backup, email security, and security training — all automated, no helpdesk required. Your data sits in a time-locked vault that even hackers with admin access can't delete.
Need extra help? Consulting available at $100/hr (general) or $150/hr (cybersecurity specialist).